To our loyal Cansec customers,
As the impact of COVID-19 is felt across the world, we are reviewing all our operations with the objective of protecting our employees, clients and the general public with which we interact. We want to assure you that we continue to be committed to serving you with smooth and uninterrupted delivery of products and services.
Where required, we have implemented measures to mitigate risks to our staff, clients and the public and to maintain supply of this critical technology to our network of dealers and distributors.
Among other measures, we have:
Even though the people in famine ravaged areas are far away, their suffering is real and cannot be ignored. Yesterday the federal government announded that they are matching all donations, I decided today to donate $500 on behalf of Cansec and challenge all our suppliers and customers to help support this cause.
You know how some days everything goes great and other days nothing seems to be going your way. We all have bad days occasionally. Like perhaps you are installing one of Cansec’s controllers and you happen to drop the circuit board. The law of Selective Gravity dictates that it will fall on the corner and break.
Or maybe, in spite of your highly honed installation skills, a stray piece of wire shorts out a track or two on a circuit board resulting in its demise.
With everyone else’s product, that honest mistake will cost you. But now, with Cansec’s Oops Warranty, your day will be a bit brighter because we have your back. Just let us know that you are sending back a product under the Oops Warranty, give us an Oops PO for the replacement product and we will send you an advance replacement. We will even pick up the standard shipping costs. When we receive the broken product, we will issue a credit against the Oops PO.
The Oops Warranty only applies to Cansec manufactured products and is valid for 30 days from the date the product was shipped. It goes into effect August 1, 2015.
And don’t forget, Cansec manufactured products still carry an industry leading 5 year warranty.